299 Date Privacy Policy — Our Commitment to Protecting Your Data

When you create an account and use our services on 299 date, we collect various types of information. The primary purpose is to provide you with a safe and improved experience. We only collect data that is genuinely necessary to deliver our services.

299 date uses your information only for specific, legitimate purposes. We never use your data for anything else without your knowledge. The primary use cases are outlined below:

• Account Management: Your data is used to create, verify, and keep your account secure.
• Transaction Processing: Your financial information is used to securely process deposits and withdrawals.
• Customer Support: Relevant information is used to investigate and resolve your complaints or issues.
• Fraud Prevention: Device and usage data is analyzed to detect and prevent suspicious activity.
• Personalized Experience: Your data is used to provide personalized game recommendations and offers.
• Legal Compliance: Data is retained and used to meet regulatory requirements.
• Promotional Communications: Offers and updates are only sent with your consent.

299 date never uses your data for ad profiling or political purposes. Our data practices are always transparent and purpose-driven.

299 date retains your data for defined periods. The retention period for each type of data depends on its purpose and applicable legal requirements. Data is retained while your account is active, and the following retention periods apply once an account is closed:

Once the retention period ends, your data is permanently deleted or fully anonymized so that you can no longer be identified in any way.

299 date does not sell your personal information to any third party. However, data may be shared in certain specific situations to deliver our services:

• Payment Processor: Required information is shared with mobile banking services such as bKash, Nagad, and Rocket to process transactions.
• Legal Authorities: Information may be disclosed to government authorities or by court order in accordance with the laws of Bangladesh.
• Technology Service Providers: Limited data is shared with cloud hosting and security service providers; however, they are not permitted to use it for their own purposes.
• Fraud Prevention Agency: Anonymized data may be shared to support industry-wide fraud prevention efforts.

When sharing data with third parties, we ensure through contractual agreements that they also adhere to our privacy standards.

Cookies and similar technologies are used on the 299 date website and app. Cookies are small data files stored on your device. We use the following types of cookies:

• Essential Cookies: Required for login sessions, security verification, and core functionality. These cannot be disabled.
• Functionality Cookies: To remember your preferences, language settings, and customizations.
• Analytics Cookies: To analyze website usage and improve your experience.
• Security Cookies: To detect fraud and suspicious activity.

You can disable analytics and functionality cookies from your browser settings. However, disabling essential cookies may cause certain features of the site to not work properly.

As a 299 date user, you have several fundamental rights regarding your data. We fully respect these rights and act on them promptly:

• Right to Access Data: You have the right to know what information we hold about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Restrict Processing: The right to object to the use of your data for specific purposes.
• Right to Data Portability: The right to receive your data in a machine-readable format.
• Right to Withdraw Consent: The right to withdraw any previously given consent at any time.

To exercise these rights, email us at support@299date.com. We will endeavour to respond to your request within 7 business days.

299 date strictly prohibits providing services to anyone under the age of 18. Our platform does not knowingly collect or store data from minors.

• Age verification is mandatory at the time of registration.
• Age is verified during the KYC process via national ID or passport.
• Any account identified as belonging to a minor is immediately suspended and all associated data is deleted.

299 date uses industry-leading technology to protect your data. Our security infrastructure operates across multiple layers, so that if one layer fails, the others continue to provide protection.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption.
• Two-Factor Authentication (2FA): OTP verification as an added layer of security at login.
• Firewall Protection: An advanced firewall system blocks unauthorized access.
• Regular Backups: Your data is regularly backed up to secure servers.
• Access Control: Only authorized personnel can access specific categories of data.
• Data Masking: Sensitive details such as card numbers are partially masked.
• Security Audits: Our systems are regularly tested by independent third-party security experts.

In the event of a data breach, we will notify affected users within the legally required timeframe and take immediate steps toward resolution. We believe transparency is the best security policy.

299 date may update this privacy policy from time to time. If significant changes are made, we will notify you in advance:

• A notification will be sent to your registered email.
• Clear notices will be displayed on the website and app.
• A minimum of 14 days' notice will be given before any changes take effect.

Continued use of the platform after changes take effect will be considered acceptance of the updated policy. If you do not agree to the new policy, you may request to close your account.

Each update will include the date of change and a brief summary, so you can easily see what has been updated.

If you have any questions, concerns, or complaints about our Privacy Policy, please get in touch. 299 date's dedicated privacy team will handle your matter with the utmost care.

Once we receive your complaint, we will:

• We will acknowledge receipt within 24 hours.
• We aim to provide a detailed response within 7 business days.
• For complex matters, we will resolve and respond within a maximum of 30 days.

Your privacy is not just a legal obligation for us — it is central to our values as a business. Protecting your trust is the top priority in every decision we make at 299 date.